"The stories you are about to read are true. Only the names have been changed to protect the innocent."
We service some of the largest and most influential companies in the food industry, but as you can imagine, we can't always share the details. Here are some of the things that our customers have shared with us.
NOT Fake News!!
Our previous label company failed us just two weeks before a major product launch. We called Penguin and they basically worked a miracle. They were somehow able to have the labels produced, flew to California over the weekend to retrieve them, and hand-delivered them to us on a Saturday to meet our deadline.
I know it’s not typical, but Penguin always comes through. They’ve opened their warehouse on weekends to deliver product when I was desperate and pull off last minute critical needs on the regular. Having them as a partner has been truly invaluable.
Penguin didn’t just sell us packaging, they re-evaluated our entire setup. As a result, we became far more efficient and cut costs by nearly 20% almost overnight.
I can’t say enough about Penguin. We already knew their service was excellent, but the savings they delivered far exceeded expectations.
We needed to send samples to a major customer for a bid, and not only did they deliver what we requested, they also created a custom box so that our samples arrived looking professional and polished.
I’m sure they do for others, but I don’t think Penguin has ever told me “No” when I’ve really needed help. There was even this one time I couldn’t find a truck to haul produce and while they are not a freight company, Penguin tapped their contacts and made it happen. Having a vendor that takes care of us the way they do is almost unheard of.
As a smaller company, most packaging suppliers overlooked us. But when we connected with Penguin, they treated us like their biggest customer. It was such a refreshing change after being written off so many times.
During our short growing season, running out of packaging is not an option. I once forgot to place a box order and thought I was out of luck, but I called Penguin at 5:00 p.m. on a Friday and by the next morning, they had boxes waiting for me from over five hours away. Penguin will always have my business.
With so many things on my plate every day, it’s a relief knowing Penguin has packaging covered. They not only take stress off my shoulders, but they also go above and beyond to get me whatever I need, whenever I need it.
After meeting with Penguin for the first time on a Tuesday, I quickly ran into a jam. Our volume spiked on an item and our current vendor couldn’t get us packaging in time. On a long shot, I texted Penguin that Friday and by Monday morning, they had product delivered. They earned our business.
Penguin did what no other vendor either knew how to do or was willing to do. They came on our floor, asked a ton of questions, watched us pack, and then executed a full value engineering project on our boxes, resulting in a 60% reduction in our SKUs.
